Ask after every service, and every handover
Automated email requests once the work is done, QR codes at the service desk, and a drafted reply for whatever comes back — workshop or forecourt.
What drivers write about
Sales and service produce completely different reviews from the same customer. Both land on the same profile.
Whether the bill matched the estimate
Work added without a call, a diagnostic fee that appeared at the end, a quote that grew by a third. Nothing generates a one-star service review faster.
Whether it was fixed first time
A second visit for the same fault is the complaint that turns a regular customer into a reviewer, and it names the advisor who promised otherwise.
How long the car was held
A courtesy car that never appeared, a same-day job that took three. Customers plan their week around a service slot and write about it when it slips.
Whether the sale felt honest
Pressure on the forecourt, finance explained badly, a trade-in valuation that moved. Sales reviews are about the process far more than the price.
Two departments, one reputation
Ask after every handover and every service, reply in one dealership voice, and see which side of the business is moving the rating.
Automated post-service email requests
Branded review requests to your customer list after a service or a delivery, with one polite automated follow-up.
QR codes at the service desk
Printable codes for the invoice, the key handover envelope or the waiting area, for customers who will not open an email.
AI replies in your dealership voice
A drafted reply for every review, grounded in your own warranty, pricing and complaints wording through the knowledge base.
Sales advisor mention tracking
Sentiment analysis surfaces which advisors are being named and for what, separating the sales floor from the workshop.
Auto-reply, hold or escalate
Let routine positive replies publish on their own and route anything critical to the service manager for approval first.
Google Posts for offers
Schedule service offers and seasonal campaigns onto the profile so the listing shows something current when a driver searches.
Built for Automotive & Dealerships
- Post-service review triggers
- Sales advisor mention tracking
- Google Posts for offers
A quarter at one dealership
The shape of the reporting you get, split by department.
- Requests sent
- 1,120
- Reviews collected
- 268
- Replied within 24h
- 94%
- Average rating
- 4.5
These figures are invented to show the report layout. They are not customer results and not a performance promise — your own numbers depend on your throughput, your timing and how you ask.
Before you decide
The things this industry asks us most, answered plainly.
Which channels can I use to request a review after a service?
Email requests, QR codes, NFC cards and branded short links are live today. SMS and WhatsApp requests are not available — we would rather say so than have you plan a service follow-up around a channel that does not exist.
Can I tell service reviews apart from sales reviews?
Sentiment analysis categorises reviews by theme and surfaces the advisors and departments being named, so you can see whether the workshop or the forecourt is moving the rating rather than reading a single star average.
Will a complaint about a repair get an automatic public reply?
Only if you choose that. Automation rules can hold every review below a rating you set in an approval queue, so the service manager reads the draft and the original review before anything publishes.
Every service invoice is a review you never asked for.
Put the ask on the handover, keep the replies consistent across sales and service, and see which department is moving your rating.