Build patient trust across every clinic branch
Automate post-appointment review requests, answer feedback in a considerate voice you set once, and keep each branch's Google profile current.
What patients write about
A clinic review is almost never about clinical outcomes. It is about the twenty minutes either side of the consultation.
How long they waited past their slot
An appointment at 10:20 seen at 11:05 is the single most common complaint in clinic reviews, and it is usually about being told nothing rather than the wait itself.
Whether the doctor listened
Patients describe being rushed, talked over or sent away without an explanation they understood. That language shows up review after review, doctor by doctor.
Whether billing held any surprises
Charges that were not mentioned beforehand and insurance that turned out not to apply generate reviews long after the visit is over.
The state of the waiting room
Cleanliness, seating, crowding and how the front desk handles a queue set the impression before anyone is seen.
Feedback handling built for a clinic front desk
The asking, the replying and the branch-level reporting, without adding a job to reception's list.
Post-appointment email requests
Branded review requests to your patient list after a visit, with one automated follow-up for anyone who did not respond.
Considerate AI-drafted replies
Every review gets a draft in the tone you set, grounded in your own policies through the knowledge base so replies stay careful about what they say.
Approval queue for sensitive replies
Nothing has to publish unreviewed. Route anything critical to a named approver and let routine thanks go out automatically.
Wait time and care sentiment
Reviews are categorised so a wait-time problem at one branch does not average away against good care scores everywhere else.
Every branch on one dashboard
Compare branches side by side on rating, response rate and volume, with role-based access so each branch sees its own.
Profile health per location
A health score for each clinic's Google Business Profile flags stale hours, missing services and thin photo sets.
Built for Healthcare & Clinics
- Patient care sentiment
- Appointment wait time feedback
- Doctor reputation tracking
A quarter across four branches
The shape of the reporting you get, per branch and combined.
- Reviews collected
- 412
- Replied within 24h
- 94%
- Wait-time mentions
- 61
- Average rating
- 4.6
These figures are invented to show the report layout. They are not customer results and not a performance promise — your own numbers depend on your patient volume, your timing and how you ask.
Before you decide
The things this industry asks us most, answered plainly.
How do I reply publicly without discussing a patient's care?
By keeping the reply short, human and off the clinical detail — thank, acknowledge, and move the specifics to a private channel. The knowledge base is where you put the wording your practice is comfortable with, and every draft is written from it. You decide what your own regulatory obligations require before anything publishes.
Can I stop replies going out without a person reading them first?
Yes. Automation rules can require approval for every review, or only for reviews below a rating you choose. The approval queue shows the draft, the original review and who signed it off.
Can each branch manage only its own reviews?
Yes. Role-based permissions scope a user to the locations they run, while a group view rolls every branch up for whoever is looking after the whole practice.
Patients choose a clinic before they ever call it.
Give every branch a profile that is current, a rating that reflects the care you give, and replies that read like a person wrote them.