Ask at the table, answer before the next service
Table QR codes for the ask, drafted replies for what comes back, and sentiment that tells a kitchen problem apart from a delivery one.
What diners write about
Restaurant reviews rarely talk about the business. They talk about one dish, one wait and one server — which is exactly the level you need to read them at.
Whether the food was consistent
The same dish praised on Tuesday and criticised on Saturday is a kitchen signal, not an opinion. Diners notice consistency long before they notice a menu change.
How long they waited
Wait for a table, wait for the order, wait for the bill. Timing complaints cluster around specific services, and they read very differently at 8pm on a Friday.
How the floor staff treated them
Servers get named in reviews more than anything else on the menu. Those mentions are the closest thing to a shift-level performance record you will get.
Whether delivery arrived right
Cold food, missing items and a late rider all land on your rating even when the kitchen did everything correctly. They still need answering.
Built for the way a restaurant actually runs
Collection that works table-side, replies that sound like your restaurant, and a profile that stays current between services.
Table and counter QR codes
Printable codes for table tents, bill folders and takeaway bags. One scan opens your branded review page and goes straight to Google.
Email review requests
Send branded requests to your diner list after a booking or an order, one campaign at a time or on a recurring schedule.
AI replies in your restaurant's voice
Draft a reply to every review in the tone you set — grounded in your own policies on refunds, allergens and delivery through the knowledge base.
Food, service and delivery sentiment
Reviews are categorised so a run of delivery complaints does not hide inside an otherwise healthy month of food praise.
Auto-reply, hold or escalate
Let routine five-star replies go out on their own and route anything critical to a manager for approval before it publishes.
Menu and photo freshness
Google Posts and profile health checks flag stale hours, an old menu link or a photo set that has not moved since the last refit.
Built for Restaurants & Dining
- Delivery complaint alerts
- Food quality sentiment tracking
- Menu & photo freshness checks
A month of service, in four numbers
The shape of the reporting you get per location — not a result we are promising.
- Reviews collected
- 184
- Replied within 24h
- 96%
- Mentions of wait time
- 23
- Average rating
- 4.5
These figures are invented to show the report layout. They are not customer results and not a performance promise — your own numbers depend on your covers, your timing and how you ask.
Before you decide
The things this industry asks us most, answered plainly.
Can I put a review QR code on the table without annoying diners?
That is the usual worry, and it is why the code sits on something the diner already picks up — the bill folder, the table tent or the takeaway bag — rather than being handed over by a server. Nobody is asked twice, and the page it opens takes about ten seconds.
Do delivery complaints about the rider still count against me?
On Google, yes — the review lands on your profile whoever was at fault. What we can do is surface those reviews as a delivery category so you can answer them consistently and see how much of your rating pressure comes from the last mile rather than the kitchen.
Which review sites does this cover?
Google only. flyclicks.io connects to your Google Business Profile and works with the reviews and profile data Google exposes. We do not read or reply to reviews on any other platform.
Your best service of the week deserves a review.
Put the ask on the table while the meal is still fresh, and let the replies and reporting happen without pulling anyone off the floor.